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About Us
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Tri County was started in 1972 by a local couple, Gary and Linda Cosgrove making it the oldest air conditioning service company in Ventura County. It has been an icon in the Conejo Valley since then and has trained many of the best service technicians in the industry. In 1980 a fireplace division was added filling a great need. In 1999 Gary and Linda sold the company to a national consolidator called Blue Dot. In 2003, Ted and Janine Montoya who owned a neighboring Carrier Dealership were asked to purchase Tri County to recapture the family owned feeling that was lost during the corporate ownership. With a team of wonderful people they immediately went about sprucing up the image and efficiency of the now three decades old company. A new logo, showroom, trucks and customer service and computer tracking system were implemented and it was back to the quality our 10,000 loyal customers expected.
Today 85% of our business is repeat and referral. We have combined field experience of 150 years with over 50% of our technicians NATE certified. You may have seen one of them driving one of our fleet of 10 trucks around town (our trucks are everywhere!) We offer maintenance contracts, service on all makes and models and complimentary in home consultations with our experienced experts. We are known for our friendly and thorough manner of communication always educating our customers to help them make the best possible decisions for their home temperature and air quality issues. With a follow up phone call after each visit, we ensure your complete satisfaction to the very end. |
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Values:
Integrity – Maintaining the highest ethical standards both in our business and personal lives. Honesty, truthfulness and fairness with employees, customers and vendors is imperative.
Reliability – Keeping our promises and agreements. Arriving on time to work and customer appointments, responding to and meeting employee and customer requests as far as is reasonable and we are able. Providing customers with the highest quality and most cost effective solutions to their fireplace and HVAC needs.
Quality – Offering the best possible service from start to finish including presentation, choice, value, speed, timeliness, suitability, frequency, accuracy, and positive attitude.
Communication – Relating information clearly both within the Company and also with customers and vendors through openness, candidness, regularity, honesty and relevance.
Respect – All the rules, policies, systems, decisions, instruction, and traditions we have are designed to enhance each of our lives in the areas of health, safety, well-being, future and individuality. Opinions and ideas are always considered objectively with the goal of becoming even better in all areas.
Community Service – Committing our time and talents as we are able for the benefit of others without expecting in return. This may include company projects, company donations and also thoughtfulness as to how our endeavors affect the environment in which we live.
Our Mission
Tri-County Air Conditioning and Fireplaces is dedicated to the ideals of honesty and excellent service with a smile! There is no higher priority than to give our customers the quality of service, product, and workmanship they deserve from the first phone call, to completion of their job, or maintenance of their equipment for a lifetime. Our employees help insure the quality we promise by their skill, good attitude and loyalty. By doing business in this manner, our customers and their friends will enable us to look forward to company stability, future growth and a satisfying work life for all of us. |
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